Refund, Returns & Digital Products Policy

Refund, Returns & Cancellation Policy

Last updated: 03/07/2026

At Crypto-X Pty Ltd, we stand by the quality of our proprietary hardware, digital media, and curated trading gear. If you are not completely satisfied with your purchase, we’re here to help—subject to the terms below.

1. Shipping Rates & Delivery Timelines

  • Dropshipped Gear ($15 AUD Flat Rate): Products fulfilled via our global dropshipping network—including Desk Setup, Trader Gear, and select Trader Apparel—are shipped at a fixed flat rate of $15 AUD per order.

  • Calculated Shipping at Checkout: Shipping fees for in-house products and direct fulfillment lines—including CryptoClock hardware, physical Books & Guides, Knowledge & Media, and branded CryptoX Apparel—are calculated dynamically at checkout based on destination address, package weight, and carrier options.

  • Estimated Delivery Time: Standard shipping typically takes 5 to 14 business days from the date of dispatch.

  • Fulfillment & Tracking: You will receive a tracking link via email as soon as your order ships. Because our in-house products (such as CryptoClock) ship directly from our local facilities while dropshipped gear is dispatched from dedicated fulfillment hubs, multi-item orders may arrive in separate packages with individual tracking numbers.

2. Change of Mind

Due to the custom nature of our hardware, direct fulfillment of accessories, and instant access to digital materials, we do not offer refunds or exchanges for change of mind. Please ensure you review product descriptions, sizing charts, dimensions, and specifications carefully before purchasing.

Change of mind includes:

  • Ordering the wrong item, size, color, or specification.

  • No longer wanting or needing the product.

  • Finding a lower price elsewhere.

3. Faulty, Defective, or Damaged Items

Under the Australian Consumer Law (ACL), you are entitled to a repair, replacement, or refund if a product is faulty, damaged in transit, or not as described.

If your item:

  • Arrives broken or damaged.

  • Has a manufacturing defect, printing error, or missing components.

  • Does not function as advertised.

Please contact us within 7 days of delivery at Business@crypto-x.com.au with: Business@crypto-x.com.au

  1. Your order number and email address.

  2. A detailed description of the issue.

  3. Clear photo and/or video evidence showing the fault or damage.

Once verified, Crypto-X Pty Ltd will arrange for a repair, replacement, or full refund. For CryptoClock units, hardware defects will be serviced or replaced directly by our in-house technical team.

4. Return Authorization & Instructions

Do not return any item to the address on the shipping label without prior written approval.

  • Return Approval Required: Returns sent without a Return Merchandise Authorization (RMA) number will not be accepted or processed.

  • Return Address: Upon approval, we will provide you with the designated return address for your CryptoClock, apparel, or accessory item.

  • Return Shipping Costs: If an item is verified as faulty or damaged under ACL, Crypto-X Pty Ltd will cover or reimburse reasonable return shipping costs.

  • Tracking: We strongly recommend using a tracked shipping service. We are not liable for items lost in transit during an unapproved or untracked return.

5. Non-Returnable Items

The following cannot be returned or refunded:

  • Products damaged due to customer misuse, improper assembly/setup, liquid damage, or unauthorized modifications.

  • Products reported damaged long after initial delivery without prompt photo/video notice.

  • Digital products, eBooks, or downloadable content where access has already been granted.

6. Refunds & Processing Time

Once your return or evidence is received and verified:

  • Approved refunds will be issued automatically to your original payment method.

  • Processing typically takes 5–10 business days to reflect on your statement, depending on your bank or payment provider.

  • Original shipping fees ($15 AUD flat rate or calculated checkout shipping) are non-refundable unless required by law due to a major product defect or damage in transit under Australian Consumer Law.

7. International Orders & Customs

For international customers outside Australia:

  • Delivery timeframes provided are estimates and may vary slightly due to regional postal handling.

  • Customers are responsible for any local import duties, taxes, or customs clearance fees applicable in their destination country.

8. Subscriptions, Digital Products & eBooks

8.1 Subscriptions & Recurring Billing

  • Subscriptions (data feeds, premium software tools) are billed automatically on a recurring monthly or annual schedule.

  • You can cancel at any time via your account dashboard. Cancellation stops future billing, but no prorated refunds are provided for partially used billing periods.

8.2 Digital Downloads, Books & Media

  • Due to the instant delivery nature of digital files (eBooks, PDF guides, educational downloads), all digital sales are final once access or download links have been issued.

  • If you receive a broken download link or corrupted file, email Business@crypto-x.com.au within 7 days, and we will issue a replacement link immediately.

  • Digital products remain the exclusive intellectual property of Crypto-X Pty Ltd and are licensed for personal use only. Reselling, sharing, or distributing digital assets is strictly prohibited.

9. Contact Us

For any returns, refunds, or support inquiries:

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